Return, Refund, Cancellation, and Exchange Policy
Effective Date: 12th October 2025
At Riyora Organic, we strive to deliver the highest quality products and ensure complete customer satisfaction. This page outlines our clear and customer-friendly return, refund, cancellation, and exchange policy.
Returns, Refunds, Cancellations, and Exchanges
What We’ll Do Together
Step 1:
- Raise a return or replacement request within 7 days for incorrect or expired products.
- Email care@riyoraorganic.com with your order details.
- Contact our customer support chat if needed.
- Report damaged or missing products within 2 days of delivery.
Step 2: Our team reviews the request within 2 working days.
Step 3: Approved requests trigger reverse pickup via our courier partner.
Step 4: If reverse pickup isn't available, self-ship with reimbursed courier charges.
Step 5: Verification upon receipt, followed by refund or replacement.
Eligible Conditions for Return/Replacement
- Incorrect product delivered
- Expired product received
- Damaged product or tampered packaging
- Incomplete order (missing products)
Return/Replacement Requests Not Accepted
- Opened, used, or altered products
- Missing original packaging
- Requests after 7 days of delivery
- Damaged/missing products reported after 2 days
How Returns Are Processed
Once approved, our courier picks up the product in 5–7 business days. Refund or replacement is initiated after quality inspection.
Order Cancellation Policy
- Cancel orders before “Ready to Ship” status via your account.
- Riyora Organic may cancel orders without notice, contacting you for verification if needed.
Refund Policy
How Will I Receive My Refund?
- Prepaid Orders: Refunds credited to original payment method within 7 business days.
- Cash on Delivery Orders: Refunds via bank transfer after providing bank details.
Refund Timelines
- Cancelled orders: 7 business days.
- Returned products: 14 business days post-quality check.
Partial Returns
Individual items can be returned if they meet eligibility criteria within 7 days of delivery.
Need Help?
Contact us at care@riyoraorganic.com for assistance. We are committed to your satisfaction and a seamless shopping experience.